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Privacy Policy

Refresh Kitchen Painting Last updated: May 2026

 

1. Introduction

Refresh Kitchen Painting ("we", "us", "our") is a Melbourne-based kitchen spray painting business. We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to that information.

By using our website or engaging our services, you agree to the collection and use of information as described in this policy.

 

2. Who We Are

Business name: Refresh Kitchen Painting Location: Melbourne, Victoria, Australia Website: www.refreshkitchenpainting.com Contact: info@refreshkitchenpainting.com

 

3. What Information We Collect

We may collect the following personal information:

  • Name — your first and last name

  • Contact details — phone number, email address, and home address (for the purposes of quoting and completing your job)

  • Job photographs — before and after photos taken at your property during the service

We collect this information when you:

  • Submit an enquiry or contact form on our website

  • Book a job or request a quote

  • Engage with our advertising on Meta (Facebook/Instagram) or Google

  • Communicate with us directly via phone, email, or SMS

 

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes

  • Schedule and carry out your kitchen refresh

  • Send you job-related communications (booking confirmations, reminders, follow-ups)

  • Improve our services and customer experience

  • Showcase our work on our website and social media platforms (job photos only — see Section 6)

  • Run targeted advertising campaigns via Meta and Google

 

5. How We Store Your Information

Your information is stored securely using the following platforms:

  • Wix — our website and booking platform, which stores contact details and booking information

  • Service M8— our customer relationship management tool, used to manage customer records and communications and job booking.

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We do not sell your personal information to third parties.

 

6. Job Photographs

With your permission, we may use before and after photographs taken at your property for marketing purposes, including on our website, Instagram, and in advertising. We will not include any identifying information (such as your address or full name) alongside these photographs.

If you do not wish for your photos to be used for marketing, please let us know and we will use them for internal purposes only.

 

7. Third-Party Advertising — Meta and Google

We run advertising campaigns on Meta (Facebook and Instagram) and Google. These platforms may collect data about your interactions with our ads using cookies, pixels, and similar technologies.

This data may include:

  • Pages you visit on our website

  • Actions you take (such as submitting a lead form)

  • General demographic and interest information used for ad targeting

This data is collected and processed by Meta and Google in accordance with their own privacy policies:

You can manage your ad preferences directly through your Meta or Google account settings.

 

8. Cookies

Our website may use cookies to improve your browsing experience and to support our advertising activities. You can control cookie settings through your browser at any time.

 

9. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers — such as Wix and our CRM, solely for the purpose of delivering our services to you

  • Advertising platforms — Meta and Google, as described in Section 7

  • Legal authorities — if required to do so by law

 

10. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you

  • Request that we correct inaccurate information

  • Request that we delete your information (subject to any legal obligations we may have to retain it)

  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@refreshkitchenpainting.com

 

11. Retention of Information

We retain your personal information for as long as is necessary to provide our services and comply with legal obligations. Job photographs are retained indefinitely unless you request otherwise.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please get in touch:

Refresh Kitchen Painting Email: info@refreshkitchenpainting.com Phone: +61 489 081 178 Website: www.refreshkitchenpainting.com

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

 

This privacy policy was prepared as a general guide for a small service business operating in Victoria, Australia. It is recommended that you seek independent legal advice to ensure this policy meets all applicable legal requirements for your specific circumstances.

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